Terms of Service
New Clients
All new clients require a consultation prior to booking. If there are no available appointments during your preferred time, please email us at bri@brialexanderwellness.com. We will do our best to accommodate you.
Payments
A signed agreement and payment are required to secure your session. Payments can be made electronically, unless otherwise noted.
If your organization requires net-30 payment terms, please let us know during the initial inquiry process.
Pricing
Session investments are based on a flat rate and are therefore not contingent on participant attendance.
100% of the session cost is due upon receipt of the invoice to confirm session date and time.
Scheduling & Cancellations
We understand that things come up.
We try to be mindful of everyone’s time when facilitating and allow a 15-minute grace period for our sessions. Delays exceeding 15 minutes may result in shortened or rescheduled sessions depending on availability and event logistics.
Cancellations made at least 30 days before the scheduled session are eligible for a 50% refund.
Cancellations made within 30 days of the scheduled session are nonrefundable but eligible for a one-time transfer within 90 calendar days of the original date.
For clients billed under Net-30 terms, a cancellation fee of 50% of the total session cost will be invoiced for cancellations made at least 30 days before the scheduled session.
Clients billed under Net-30 terms will be invoiced for the full session cost for cancellations made within 30 days of the scheduled session, with a 90-day transfer date option available.